Unable to redeem 6month instant ink trial for HP ENVY Inspire 7221e

[Sjb717]

Hi,

I recently bought an HP ENVY Inspire 7221e Printer. I've registered already for HP+ and instant ink too, but I've only been able to claim 2 month free trial when the printer box and the flyer inside says 6 month free trial. Can someone please assist?

[Elohi_NR]

Hi @Sjb717,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you registered your printer as HP+ or HP standard?

If HP standard, you may get only 2 months. 

Since it's mentioned that with HP+, You will get 6 months of free Ink. 

Kindly check and keep me posted. 

You may also share a few details to clarify. 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Sjb717]

Hi Elohi_NR,

I've sent the required details back via private message. Also, I've registered the printer as HP+

thanks,

[Elohi_NR]

Hi @Sjb717,

We haven't received the details yet. Once we get the details will assist you further. 

Or If you need further assistance, You can talk to the phone support. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!