Unable to update payment method for Instant Ink

[Alan_in_Hemel]

I am trying to update my credit card used for my instant ink subscription. When doing so an authorisation box comes up to connect to my bank. This box is so small that it is unusable and I cannot complete the authorisation.  My existing credit card will expire shortly, how can I resolve this?

[Pallipurath · Accepted solution]

Hi @Alan_in_Hemel 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the payment method. I would request you to please check your connection and clear the cache from the browser once and perform the below steps.

Change your payment information

Change the payment type, card number, and expiration date on your account page.

• Direct Debit can be used in some countries/regions. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.
• Sign in to your HP Instant Ink account 
• If you have more than one email address, make sure you are using the address associated with your Instant Ink account.
• If the Instant Ink account page does not load, make sure you are using Google Chrome, Safari, or Microsoft Edge. Try refreshing the browser window.
• Click Account in the left menu, then Billing or Shipping & Billing. If you do not see a navigation menu on the left side of the page, click the menu icon at the top left.
• Click Manage your payment method. If you have a Business account, expand the section for your current billing method, click Update Payment, and then Business.
• Select a payment method, and then enter all payment information:
• Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
• Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
• PayPal: follow the on-screen instructions to link your PayPal account. Home users cannot use PayPal during initial printer setup, but may switch to it later.
• If your account was suspended, HP retries the charge after you update your payment method. It can take up to 30 minutes to resume printing.
• For persistent payment errors, contact your card provider. New security measures may require you to validate subscription charges with your provider.

Follow the link for detailed steps https://www.youtube.com/watch?v=ht_jVTz4x0c 

Take care and have an amazing day!

[Alan_in_Hemel]

My problem is the validation box appears so small on your web pages as to be almost impossible to use. After several previous failed attempts, I managed to get through the process today. This was not easy. See screen print below.