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‎07-08-2022 10:34 AM - last edited on ‎07-10-2022 11:05 AM by Retired

HP Recommended
Product: HP ENVY Photo 6220 All-in-One Printer
Operating System: Other

Hi,

since a few weeks the printer can’t prints and show me an error message like “the cartridge (black) don’t communicates with the printer”.

I’ve a regular instant ink plan and the cartridges are originals.

can you help me to solve this issue?

thank you so much

2 people had the same question
1 REPLY 1

‎07-12-2022 12:32 PM

HP Recommended

Hi @SergioCardillo,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing a cartridge error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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