Update account information

[Lajuana1958]

I am unable to update my payment information

[Hawks_Eye]

Hi @Lajuana1958 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue. Not to worry I'll do everything I can to help get this sorted for you 😊

Please follow the steps below to update your billing information to continue printing with Instant Ink subscription cartridges.

Click here https://instantink.hpconnected.com/subscriptions to Sign into your Instant ink account.

Open Account in the left menu.

Click Billing, and then Change Payment Method.

Enter all payment information, including card number, CVV, and expiration date, even if only the expiration date has changed.
 

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If you do not see the above options on your account page that are mentioned in the instructions, try these solutions:

1. Make sure you are using the correct URL to login to your Instant Ink account.

If you are logged in to the correct page, the URL in the browser address bar should include http://“hpsmart.com”. If you are not on the right page, use these links to log in:

https://instantink.hpconnected.com/subscriptions

2. Make sure to log in with the email address associated with your Instant Ink account, especially if you have more than one email address, or someone else set up your Instant Ink account.

3. If the Instant Ink account page is not loading, try refreshing the browser window.

4. If you’re on a mobile device or don’t see a navigation menu on the left side of the page, click the menu icon in the top left to show the navigation menu.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye