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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎12-21-2024 10:20 PM

HP Recommended

 how can I get this off if I purchased this from someone 

image.jpg

1 REPLY 1

‎12-24-2024 07:58 AM

HP Recommended

Hi @Ambher,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with the printer that was purchased from another user.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Are you still using instant ink cartridges that came with the printer from the other user?

- If the printer was enrolled in the insant ink service, it needs to be cancelled.

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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