Update shipping address for instant ink

[dofarrell]

It won't let me change my billing/shipping address for instant ink because the address of my new-build house is not recognised by your software. Could you update it for me if I give you my new address please. Thank you

[Anand_Andy]

Hi @dofarrell,

Welcome to the HP Support Community

I understand you are facing an Instant ink address update issue with your HP ENVY 5546 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Try using a different browser to complete the update the address, (Ex: Chrome, Firefox, Edge)

You may also refer to the document - HP Instant Ink - Manage your account

Also, Make sure the date and time on the computer are set correctly.

If the issue persists, then we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!