08-24-2019 07:12 PM
Deskjet 2652, Updated payment method after Instant Ink turned off printing (a day BEFORE payment due!). My account is now current. Over 2 hours later, still no print. HP Virtual Assistant useless. Now it's Saturday night and no live support available until MONDAY. Frustrated to say the least.
Solved! Go to Solution.
08-27-2019 11:57 AM
Hey there! @BC45,
“Your Instant Ink account page has data on past deliveries and estimated shipments. It also helps you understand what state your cartridges are in based on HP’s data. Any issues will be shown with steps to fix. Please check your account page to see the latest cartridge information by signing into your account at “instantink.com”.
Please try the steps recommended below to update the billing details.
Sign in to your HP Instant Ink account to update the credit or debit card information billed by HP Instant Ink. If you received a message that there is a payment problem or your account needs attention, confirm your credit or debit card information.
Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.
Your HP Instant Ink account page opens.
In the My Account section, click Change Billing Information, then Edit Payment Information. Make sure postal codes are in the correct format.
Figure : Clicking Change Billing Information
Refer this article to know more information about changing shipping or billing address. Click Here
If you still have issues, please share us few details through a private message, so I can check the records and help you with the issue.
Instant ink account number-
Instant ink email address-
Hope to hear from you soon!
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I am an HP Employee
08-28-2019 04:26 AM
Thank you A4Apollo. I had already been thru' the steps you provided to no apparent avail, but as it turned out, HP was not the problem. The problem was the file I was attempting to print for two hours! Once realizing OTHER files printed just fine, I reloaded my 'test' file and all was well. Go figure. My apologies for the non-problem.
08-28-2019 03:57 PM
Thanks for the update. I'm happy to know your issue is resolved now.
If you have any queries, please write back to us we will try our best to help you out.
I am an HP Employee