Updated payment info, still can't print.

[StatlerC]

Hi! My HP Instant Ink was suspended due to the card no longer being active. Over the past week, I have updated the payment numerous times with 3 different forms of payment, a credit card, a debit card, and PayPal. Each time the updated billing info saves, and I receive an email from HP saying "thank you for updating your payment info." Well, I still can't use the silly printer. I have now done 2 chats and have been told that it was sent over to higher ups. That's wonderful, except I urgently need to use my printer, and am being told it could be 5 days before I hear from someone. I have no idea what to do at this point aside from going and purchasing another brand of printer and seeing if there's some way to just return this thing.🙃 I belive this the HP2700 series. Any help or advice at all is greatly appreciated!!

[Gaya1239]

Hi @StatlerC,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.