Urgent – Instant Ink Shipment Delayed Over a Week (Tracking: Edited)

[OyvindRuud]

Dear HP Instant Ink Support Team,

I hope you can assist me promptly.

I am currently in Norway and have not received my HP Instant Ink cartridges. I was given the tracking number **Edited**, but the tracking status still shows "shipment pending drop-off" for over a week. I am now completely out of ink and urgently need a resolution.

Details:
- **Tracking number:** Edited
- **Location:** Edited
- **Issue:** No update or delivery despite the tracking number being assigned over one week ago
- **Impact:** I cannot print any documents due to lack of ink

I have consulted the Instant Ink support articles and logged into my Instant Ink account, but there is no update and no option to accelerate or manage the shipment :contentReference[oaicite:4]{index=4}.

Could you please:
1. Investigate the current status of my shipment.
2. Advise on the expected delivery timeframe.
3. Provide any alternative solutions or offer to expedite a replacement cartridge delivery.

Your immediate help would be greatly appreciated. Should you need any additional details, feel free to ask.

Thank you for your understanding and prompt support.

Best regards,
[Øyvind]
Edited

[Kuroi_Kenshi]

Hi @OyvindRuud,

Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Take care and have a great day ahead! 

Best Regards,