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‎08-31-2020 04:06 PM

HP Recommended
Product: Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

Just enrolled in Instant Ink.  My printer and laptop had been working perfectly until today. Today I replaced an empty cartridge with  a regular cartridge (don't want to waste it; I've just gotten the first instant ink - still in box).  Now I can't print.  Get this message:  "Printer in an error state".   Is that being caused because I used my regular cartridge?  Thanks!

1 REPLY 1

‎09-03-2020 06:35 AM

HP Recommended

Hi @Pat872,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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