Visit hpinstantink.com error

[Keelz49]

We cancelled our hp instant  ink.  Now the printer just says visit hpinstantink.com. I go to the website and there's no fix. Not sure what to do? We already bought new ink and installed it. 

[zoey7886]

@Keelz49, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Instant Ink Cancellation Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer still displays "Visit hpinstantink.com" after you have cancelled your HP Instant Ink subscription and installed new ink cartridges, it suggests that the printer is still linked to the Instant Ink service. Here are the steps you can follow to resolve this issue:

1. Restart your Printer: Sometimes a simple restart can resolve many issues.
2. Check for Firmware Update:
   • Go to the HP website and check if there is a firmware update available for your printer model. Updating the firmware can sometimes resolve issues related to Instant Ink settings.
3. Remove and Reinstall the Ink Cartridges:
   • Power off your printer.
   • Open the cartridge access door.
   • Remove the installed ink cartridges.
   • Wait for a few minutes.
   • Reinstall the ink cartridges.
   • Power on the printer.
4. Factory Reset the Printer:
   • Perform a factory reset on your printer. The method to do this will vary depending on your printer model. Generally, you can find this option under the settings or maintenance menu of the printer’s touchscreen or control panel.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,