WEHP Deskjet 2722 can't connect to web services

[nellie16]

My HP Deskjet 2722 All-in-one cannot connect to web services.

Printer is online and ready but does not print.

Errors on printer: non-blinking red light colours and button continue, blinking red light on information button, non-blinking blue light on wifi

Blinking on screen: exclamation point (!), envelope with drop, both ink cartridge icons

Web Services Error:

The printer could not connect to Web Services.

Web Services might be busy or temporarily unavailable. Try again later.

Troubleshooting performed so far:

• factory reset on the printer,
• printer is plugged in the wall socket,
• instank ink is paid and active,
• cartridges are the original sent through instantink subscription,
• printer firmware is updated
• tried 3 different devices
• tried printing network info page, says printer is busy (there is no document waiting to print)

[Hawks_Eye]

Hi @nellie16,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it is when your printer won’t connect to Web Services despite all your troubleshooting efforts. It’s especially difficult when everything seems set up correctly, but the issue persists.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Check the connection

Make sure your network is working and the printer is connected.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[nellie16]

It did not work. Printer still doesn't print

[Hawks_Eye]

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye