Wanting to downgrad instant ink plan at end of month but told I'll be charged previous plan amount

[MVK02]

As subject title, free trial ended, stayed on higher plan for a month, now working less from home wishing to downgrade. Told last month once plan had started I would still be charged full month - fair enough. Now reached end of this month and trying to downgrade again still being told I'll be charged a further month at higher plan even though the following month is yet to start? Can you please explain. Thanks 

[Kumar0307 · Accepted solution]

@MVK02, Welcome to the HP Support Community!

I understand you would like to downgrade the plan. 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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