We are unable to connect to your printer to complete Instant Ink enrollment

[Fkaigjsn]

I'm trying to set up a printer with instaink, but every time it takes me to app and tries to link the printer it says "We are unable to connect to your printer to complete Instant Ink enrollment" error GCAG001. I tried factory reset of the printer, changing accounts, payment methods, different apps and devices (android, iOS, Windows) - always gets stuck on this las step.

Thanks!

[sandytechy20]

@Fkaigjsn 

Welcome to the HP support community.

I understand that you are unable to enroll the printer to instant ink, I am glad to assist you.

• This message usually indicates a problem with HP Web Services. Follow these steps to fix the problem.
• Check to make sure web services are enabled. Follow the steps in Cannot connect to Web Services for help with web services.
• Finish setting up and enrolling the printer:
• If the Instant Ink Submit Order window is still open, click Enroll.
• If the window is not open, use the HP Smart app to set up the printer. See HP printer setup (HP Smart app) for more help.
• If the printer is already set up but not enrolled, go to HP Instant Ink and click Sign Up Now.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Fkaigjsn1]

Hello Sandytechy20,

Thanks for the guide. Unfortunately it still doesn't work. What's worse, I tried to do a factory reset on the printer, but every time I try it it says the printer is busy.

So far I tried - signing into the instant ink and printer with multiple accounts - didn't work
Resetting Web Services - didn't work
Factory resetting the printer - didn't work (because it didn't let me)
I'm not sure what else to do. Is there maybe a key combination that hard resets the printer to factory defaults?

Thanks

[sandytechy20]

@Fkaigjsn1 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers