Web service won't enable - connected but not available

[AjayTee68]

Hi, I am trying to enrol for Instant Ink. The registration will not work because I cannot unroll for a webservice email address. I also cannot  update the printer apps. I just get told "Not Available" but show a status of Connected. My printer is supported, but out of warranty.

[A_Gayathri]

Hi @AjayTee68,

Welcome to the HP Support Community

I understand you are facing an issue with your setting up HP laptop to HP Deskjet 6960. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

Printer Setup Troubleshooting steps 

• click here and follow the troubleshooting steps - HP printer setup (wired Ethernet network)
• click here  and follow the troubleshooting steps - HP printer setup (HP Smart app)
• click here  and follow the troubleshooting steps - Find drivers, apps, and updates for HP printers
• click here  and follow the troubleshooting steps - HP printer setup (Wi-Fi network)
• click here  and follow the troubleshooting steps - HP printer setup (Print Service Plugin for Android)
  
  Link For instant ink 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AjayTee68]

Thanks. I have resolved it by a factory reset of the printer.

[A_Gayathri]

@AjayTee68,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!