Website / App

[Talman1]

I have been trying to update my payment details for my instant ink account for the last couple of days. To describe it as a nightmare would grossly underestimate how difficult it is proving.

The website is shockingly bad and so is the app, I have been round in circles so many times I am giddy! I love HP products, but for a company that produces such good computers and printers trying to access the page to change my card is a lot more difficult than it should be! I have clinked on the links provided in the email and get asked to sign up. I click on sign in page I get directed back to the page asking me to sign up! The whole thing seems way too complicated and life is too short to spend on the HP site going around in circles!

[Anand_Andy]

Hi @Talman1,

Welcome to the HP Support Community

I understand you need information on changing your payment details for your HP Instant Ink Account. Not to worry I will help you to get a resolution to resolve the issue.

Please visit www.hpinstantink.com Instant Ink account

You may also watch this reference Video: Change Payment Information for HP Instant Ink

Please refer to this document: HP Instant Ink - Manage your account

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Talman1]

Hi 

Thanks for you response it is appreciated, however I have clicked on the link you provided which takes me to the page that says never run out of ink again, I then click on sign in enter my details and it takes me back to the never run out of ink again page! This is the problem I have been having since the weekend!

I need to access my account so I can update my credit card after the one on the account was blocked after someone used it fraudulently, if I am unable to do this then my instant ink account will not continue.

It really is way more difficult than it should be and as I say given how good HP products are it is a real disappointment that the website / are at best awful!

Thanks again for trying to help, I am not sure what to do next to resolve this issue.

Best wishes Dave. 

[Anand_Andy]

@Talman1,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Talman1]

Hi

Many thanks for your efforts. However I have not been able to resolve the issues I am having. 

I have spent almost 2 hours on the phone with customer support and they have not been able to resolve my problem either!

I am now in the situation where I have a printer that no longer prints, because HP have shut down my cartridges. To say I am angry would be an understatement! I have tried to do what should be a very simple exercise and update my card. But through no fault of my own I cannot access my account to do so!

This whole experience has had a negatively impacted my impression of HP, which will influence my decision when I look to upgrade my computer (in the very near future) and my printer.

The customer support team are not allowed to apply my card for obvious reasons, but even if they could they are not able to access my account either!

I suppose I have the option of binning the printer and getting a new one (a different brand for sure) or keeping the printer as an expensive paperweight and buying another!

[Anand_Andy]

@Talman1,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!