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09-26-2022 06:43 AM - last edited on 09-26-2022 10:35 AM by Ric_ob
I keep getting a pop-up message, between prints, that I might "not be able to use printer soon". Can someone tell me what that means? I still have several pages left on my plan, so I don't think I'm going to run out of pages. I AM using more pages than I normally do, so does this mean that my cartridge is going to run out sooner? If so, who can I contact to correct this? Thank you.
09-27-2022 08:49 AM - edited 09-27-2022 08:49 AM
Welcome to the HP Support Community
I understand you are facing an issue with your HP Envy All-In-One 7100 Printer. Not to worry I will help you to get a resolution to resolve the issue.
While you respond to that, Let's perform a power drain:
- With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
- Remove USB cable, if present.
- Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
- Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
- Turn on the printer and wait till warm-up period finishes and the printer is idle
Update the printer firmware
- Click here to download and install the latest printer firmware from your product
- Click here to know different methods of updating printer firmware.
If the issue persists, then Restart the computer, printer, and router
- To resolve many connectivity issues, restart the computer, printer, and router.
- NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before you continue.
- Turn off the router by pressing the power button or disconnecting the power cord.
- Turn off the printer.
- Close all running programs on your computer, and then shut down the computer.
- Press the power button or reconnect the power cord to the router, and then wait for the Internet activity light to display a normal connected status.
- Turn on the printer.
- Turn on the computer.
- Try to turn on Web Services.
- If the issue persists, continue to the next step.
Let's disable webservices and re-enable it
- Touch on the wifi icon ((i)) on the printer, and take down the IP address
- Open a web browser and type in the printer's IP
- click on webservices and remove webservices and re-enable it.
Hope this helps! Keep me posted.
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