What happened to my Rollover Pages?

[fftommyp]

I've been with HP Instant Ink for four years now, on the plan that includes 50 pages a month.  I never use nearly that much and have accumulated 150 Rollover pages a while ago, and they have carried over throughout my subscription.   When I checked my account today, I noticed that my Rollover pages has been reduced to 0 without me using any of them.  Looking back into my printing history, it looks like my Rollover pages were just dropped between the June-July Statement and the July-August Statement.  Can anyone help?

Thank you. 

[Anand_Andy · Accepted solution]

Hi @fftommyp,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[pm7770]

I have the same problem - always had 150 rollover pages, checked yesterday after printing and had 130 pages rollover, today zero !!!   

Can someone explain please.