When I log into my a/c it says I've not used my first lot of ink!! But I've run out

[JaneG3]

I received two cartridges when I bought my printer and started using them on the 14 May.  They have now run out but when I try to order more the Overview on my account says that I have not used the May ones!  I can't find anywhere to book replacement cartridges.  I'm using the Ink Plan but so far it doesn't seem to work

[Dragon-Fur]

@JaneG3 

Welcome to the HP English Community --

All is not lost, though depending on the hour of day the Support office might be closed.

Worth a try...

First, How it should work:

 HP Instant Ink Support - Website 

 Where is my ink or toner?

Next,

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

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Contact Instant Ink Support from within your Instant Ink Account

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Contact the team at  HP Instant Ink Support during business days and hours available in your region.

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