When will I receive replacement black ink?

[millieella7]

When will I receive new black ink?

[Dragon-Fur]

@millieella7 

Welcome to the HP Community --

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@millieella7 wrote:

When will I receive new black ink?

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 You should receive ink when the printer notifies the service that supplies are deplete and it is time for a shipment.  The process is automated.

If you have need of ink and have not received shipment --

1)  Read "Where is my Ink" for information

AND

2)  Contact Instant Ink Support

Start...

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Sections 

-- Terms of Service / Contract

⇶ Where is my ink?  "How it works"

and

-- What is?

⇶ Contact Instant Ink Support

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-- Terms of Service / Contract --

Examples of the Instant Ink Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 Instant Ink Terms of Service - Australia

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--  "Where is my Ink?"  --

-- How it is supposed to work --

Category Where is my ink or toner?

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What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

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-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

⇶  HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support"

      Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"