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MiaXX
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Message 1 of 2
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Solved!

When will i receive my instant ink package? Have checked my account -- "Not available yet!"

ENVY 5000 All‑in‑One Printer series
macOS 10.12 Sierra

I bought the printer and enrolled the instant ink program couples of days ago to handle my heavy printing job these days. And since i printed a lot, I have run out of the ink included in the printer. In my account i checked my shipment status, it shows,

 

Jun 6, 2019

1 Welcome Kit - Shipped

Not available yet

Jun 6, 2019

1 Welcome Kit - Shipped

Not available yet

 

Because of the time issue, I have ordered a set of ink cartridges by myself. However after insert the ink i bought, it shows,

 

"Insert an HP Instant Ink cartridge to make sure your service continues without interruption. If a non Instant Ink cartridge is installed, we won't know when to ship your next cartridge. You will still be charged your monthly fee, even if you don't use Instant Ink cartridges."

 

So could anyone tell me how long it will take to receive the welcome kit? And if I use the ink I bought by myself, will it influence the speed  of the shipment and the amount of the ink i am supposed to receive?

 

Thank you!

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HP Support Agent
HP Support Agent
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Message 2 of 2
134
Flag Post
HP Recommended

Solved!

When will i receive my instant ink package? Have checked my account -- "Not available yet!"

Hi @MiaXX

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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