Where is my ink? Do i have to run out first on Instant ink? THAT wont work for me.

[usernotluser]

INSTANT INK is bogus... Ive been paying every month for over a year and i keep running out of ink with no shipments.  Cnt even use cartridges I have for back up/emergencies ~Yeah theres a non instant ink cartridge in my printer because I RAN OUT OF INK !!! And it wont work anyway.
I have a very important event NEXT WeeK and I had to go to Staples and PAY FOR COLOR Printing Services because YOU DID NOT SEND ME INK!!! What am I paying for???

So angry right now. I am relying on you to monitor my usage and send me replacements BEFORE I RUN OUT - you have NEVER ONCE DONE SO.

FIX IT

[Elohi_NR]

Hi @usernotluser,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

When is the last shipment you received both Color and Black ink cartridges?

Meanwhile, you may go through a few points on how Instant Ink works:

> Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly.

> You only pay for the planned pages you've selected.

> Cartridges are not sent by the month. You will only receive cartridges when your printer tells us you need them, based on your ink usage. Or low on ink.

> HP Instant Ink cartridges are very high capacity, so most customers don't require frequent shipments. You must keep your printer connected to the internet and your shipping address and payment method up to date to avoid service interruption.

Note: If you are using Non-HP instant ink cartridges currently, it will be difficult to monitor the ink levels, and the shipment may delay. 

I would need a few details to check the current Ink levels and help you further.

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