Why am i being charged monthly for ink when I'm not using it

[Chas1111]

I have been charged the same amount of 26.86/mo for the last 4 months when I have plenty of ink and have very rarely used my printer.  I signed up for the HP refill ink service almost 1 1/2  years ago and have never had this charge every month before now.  I also use my printer way less than before.  Did anyone know why this is?  

[Dragon-Fur]

@Chas1111 

Welcome to the HP User Community.

First, No - we do not know why you were never charged for your monthly subscription plan until recently.

Instant Ink is a "Print-by-Page" subscription.

The subscription is (should be) billed each month for the price of the selected / subscribed plan.

What about the Ink??

Ink is supplied as part of the subscription to the selected plan.

Ink is only sent when the printer notifies the service that ink is needed.

If you run low on ink - if you print a lot - you get more ink without having to request the shipment.

If the printer does not need more ink - no ink is sent.

This means:

Ink should only be sent when the printer notifies the service that ink is low and new ink is needed.

Instant Ink is "free ink" - this is true but only to the extent that ink is included in your active subscription. 

You do not simply get free ink sent each month or at any predetermined schedule.

Check at the Website - read how the plan works - read every FAQ and every page of information.

Read your Contract - the Terms of Service

Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Instant Ink - Contact Support – Options

 Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.

AND / OR

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

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Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

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