Why can't you use the extra cartridges after you cancel?

[Taylore1]

The enrolment in the account is getting too expensive.

So I canceled my account but I have two boxes of it that I have not used.

What can be done with that toner packages? Why can't I use it in the printer. I paid for it already. 

[Dragon-Fur]

@Taylore1 

Welcome to the HP Community.

The "Why" and the "What"

The cost for the Instant Ink subscription includes the ink you use during the time the subscription is active.

The Instant Ink Cartridges remain the property of HP.  This is important - you did not purchase the ink cartridges.

After the subscription is terminated, the Instant Ink cartridges will lock and cannot be used in any printer.

Note: Unopened Instant Ink cartridges cannot be used without an active subscription.

Where to find...

How-to / What / Cancel / Contact information is included in your Terms of Service contract.

You do not need a subscription to read the contract.

What to do?

Remove all Instant Ink Cartridges from the printer

Purchase a set of HP Ink cartridges and install in the printer

To insure proper care / disposal / recycle:  Return all Instant Ink Cartridges to HP - the return service is free.

Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

AND / OR

Note:   If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

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Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Scroll down on the Website to Need some expert advice?
3. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
4. The Terms of Service contract provides contact information, usually in the very first section.

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How does it work?   Contact Options?   Details / Plans / Cancel Information

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Our Community is comprised of volunteers - people who own and use HP devices.

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