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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY Photo 7155 All-in-One Printer

I bought it and I buy all the supplies for it and yet if I don't subscribe and pay fee's I can't use my own machine and I'd like to know why?

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Hi @Bootsoo,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP printer wherein it is asking it to connect to instant ink.

 

This issue could occur if you are using the instant ink ready cartridges that came with the unit.

 

Please check if you have purchased the regular cartridges from the store.

 

If the issue still persists, then please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 


You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

 

Let me know if this helps and have a nice day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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