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‎10-21-2024 09:59 AM - edited ‎10-21-2024 10:00 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer

I connected my HP Deskjet 2700 to my mobile. However, i kept getting error messages (blocked) Why is my HP DesktJet 2700 showing blocked?

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1 REPLY 1

‎10-22-2024 01:02 PM

HP Recommended

Hi @Jide3 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP DeskJet 2700 is showing a "blocked" error message, it could be due to several reasons. Here are some troubleshooting steps to help resolve the issue:

1. Check Network Connection

  • Wi-Fi Connection: Ensure that your printer is connected to the same Wi-Fi network as your mobile device. If the printer is on a different network, it may cause connectivity issues.
  • Restart the Printer and Router: Sometimes, simply restarting your printer and router can resolve connectivity issues.

2. Update Printer Firmware

  • Check for any available firmware updates for your printer. You can do this through the HP Smart app or by visiting the HP website.

3. Reinstall the HP Smart App

  • If you’re using the HP Smart app, try uninstalling and reinstalling it. This can clear any glitches causing the error.

4. Reset Network Settings

  • You may want to reset the network settings on the printer:
    1. Go to the printer's control panel.
    2. Navigate to the setup menu.
    3. Look for the option to restore network settings to factory defaults.

5. Check for Blocked Status

  • Make sure that your printer isn’t blocked in any way by:
    • Checking the printer's queue on your mobile device or computer for any stalled print jobs.
    • Ensuring there are no paper jams or obstructions.

6. Use Direct Connection

  • If you continue to have issues with Wi-Fi, try connecting your mobile device directly to the printer using Wi-Fi Direct if supported. This will allow you to print without needing a Wi-Fi network.

7. Consult the Manual

  • Refer to the printer’s manual for any specific instructions or troubleshooting steps related to the "blocked" message.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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