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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
Officejet Pro 8022e
Microsoft Windows 10 (64-bit)

When HP tell us to leave the printer powered on, is it really necessary to leave it on 24/7, or will daytime only suffice?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@EricEP, Welcome to the HP Support Community! I’m here to help.

 

You do not have to keep the printer powered on for 24 hrs of the day. It is just that, it is necessary for the printer to be connected to the Instant Ink server to monitor the printer status.

If the printer is not connected to the internet, you will not be able to print and the Instant Ink server cannot know how many pages you have printed or monitor the ink levels.

 

I hope this answers your query adequately. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@EricEP, Welcome to the HP Support Community! I’m here to help.

 

You do not have to keep the printer powered on for 24 hrs of the day. It is just that, it is necessary for the printer to be connected to the Instant Ink server to monitor the printer status.

If the printer is not connected to the internet, you will not be able to print and the Instant Ink server cannot know how many pages you have printed or monitor the ink levels.

 

I hope this answers your query adequately. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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