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06-16-2026 08:02 AM
Hello,
I now have a completely useless printer as I need to change my Broadband provider and my computer is too old to be able to download the new HP app and am unable to use the HP Smart App anymore.
I would like some compensation for having a printer that I am unable to use anymore.
06-16-2026 10:39 AM
Thank you for posting, however you need to include more details to make it possible for someone to provide guidance. The list below is a generic list of possible information to provide and some may not be applicable in your case.
-Be sure to include model of printer
-operating system of computer
- printer driver installed
- printer connected via WIFI, Ethernet or USB?
- has it ever worked?
- any error messages appearing on the screen including numeric or text errors.
- anything that may happened just before the error started such as paper jams or power failures.
- If you can include a sample that would help when issue is print quality.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.