Will not permit me to use my rollover pages

[Mitigation_Elf]

I have had an instant ink subscription since I acquired the Office Jet Pro 8710 approximately 10 years ago. Rarely did I ever use all of my allotment of printed pages and often had several pages or the entire month's allotment of pages roll over. If HP were being fair and giving me everything I paid for, I would have several hundred roll over pages right now to be used; I do have a bunch of rollover pages waiting to be used. I will not be using the printer much longer; it makes no sense to continue to pay for the instant ink service when I have the roll over pages to use. I removed the payment method so I would no longer be charged, but now I am unable to use the rollover pages I have already pre-paid for. How can I get the printer to let me use my rollover pages? It is refusing to print now.

[Sneha_01]

Hi @Mitigation_Elf,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP printer is configured to work with HP Instant Ink. I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support