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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Will not update payment method just an endless loop

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01-09-2024 01:46 AM
Trying to update payment method to my current debt card. I have typed everything in correctly and hit Next but it will load for a little bit and clear my card info so I can put it all back in again. I have tried on my phone and on my computer and I get the same results.
Solved! Go to Solution.
Accepted Solutions
01-09-2024 01:08 PM
Hi @Dew86,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're experiencing issues updating your payment method I am here to help you.
Steps to Change payment information for Home / Home Office:
NOTE: Each subscribed Home / Home Office printer is billed separately.
Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.
- Sign into your Instant Ink account.
- Click Account in the left menu, then Billing.
- Click Change Payment Method to open the Billing details window.
- Select a payment method, and then enter all payment information:
- Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
- Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
- PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support
01-09-2024 01:08 PM
Hi @Dew86,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you're experiencing issues updating your payment method I am here to help you.
Steps to Change payment information for Home / Home Office:
NOTE: Each subscribed Home / Home Office printer is billed separately.
Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.
- Sign into your Instant Ink account.
- Click Account in the left menu, then Billing.
- Click Change Payment Method to open the Billing details window.
- Select a payment method, and then enter all payment information:
- Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
- Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
- PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rachel571
HP Support
Sneha_01- HP support