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Trying to update payment method to my current debt card. I have typed everything in correctly and hit Next but it will load for a little bit and clear my card info so I can put it all back in again. I have tried on my phone and on my computer and I get the same results.

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi @Dew86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues updating your payment method I am here to help you. 

 Steps to Change payment information for Home / Home Office:

 

NOTE: Each subscribed Home / Home Office printer is billed separately.

Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.
 

  • Sign into your Instant Ink account.
  • Click Account in the left menu, then Billing.
  • Click Change Payment Method to open the Billing details window.
  • Select a payment method, and then enter all payment information:
  • Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
  • Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
  • PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.
     

I hope this helps.
 

Take care and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


Rachel571 
HP Support
 

.
Sneha_01- HP support

View solution in original post

1 REPLY 1
HP Recommended

Hi @Dew86,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues updating your payment method I am here to help you. 

 Steps to Change payment information for Home / Home Office:

 

NOTE: Each subscribed Home / Home Office printer is billed separately.

Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.
 

  • Sign into your Instant Ink account.
  • Click Account in the left menu, then Billing.
  • Click Change Payment Method to open the Billing details window.
  • Select a payment method, and then enter all payment information:
  • Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
  • Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
  • PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.
     

I hope this helps.
 

Take care and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


Rachel571 
HP Support
 

.
Sneha_01- HP support
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