Will the 4500 roll over pages be expired

[Siu0905]

I am using $81 per month subscription , it got 1500 pages, and rolled over to 4500pages, so the maxi pages can be rolled over is 4500 pages, so my question is when we didn't use 4500 pages, and rolled over another 500 to 5000 pages, will it be limited to 4500 pages and deleted my 500 extra pages ? and will the 4500 pages be expired in the next month if we don't use it ? thanks 

[Rainbow23]

Hi @Siu0905,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you had a query about rollover pages for your HP instant ink subscription.

Rollover Pages. When You do not print all of Your Service Plan Pages allocation (or pages in an Additional Set purchased) in a Month Period (“Included Pages”), then the unused Included Pages will roll-over (“Rollover Pages”) and be available for Your subsequent use, provided that the total number of Rollover Pages that you can carry over at the beginning of each Month Period is limited to three times for ink and two times for toner of Your monthly Service Plan Pages allocation for that Month Period.

Any additional unused pages that You may have that exceed this limit would not become Rollover Pages and are forfeited at the end of the Month Period. Consequently, the total number of pages You can have available at the beginning of a Month Period is 4 times for ink and 3 times for toner of Your Service Plan Page allocation at that time (i.e. Your Service Plan allocation plus 3 times for ink and 2 times for toner the Service Plan pages allocation as Rollover Pages.)

The maximum rollover pages in your subscription plan is 4500 pages only.

You may also refer to instant ink terms and conditions from this link: https://instantink.hpconnected.com/us/en/terms 

I hope this answers your query.

Have a nice day ahead.

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[Siu0905]

thanks for your reply! May i know what’s tone meant? And do you meant the maxi pages per month is 4500 pages ? Then how long will the 4500 pages be expired? 3 months ?