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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Accepted Solutions
HP Recommended
Hi @KC425,
Welcome to the HP Support Community.
I'd like to help!
After signing in to your HP Smart account, an Open HP Smart prompt displays in the web browser or the sign-in fails. Enable the prompt to open the HP Smart app, or use HP Easy Start as a workaround.
Open the HP Smart app, and then sign in to your HP Smart account again.
If a prompt does not display and the sign-in issue persists, continue with these steps.
If an Open HP Smart prompt displays, enable Always allow to prevent future prompts, and then click Open or Open HP Smart.
NOTE:
Selecting Cancel causes the sign-in to fail.
As a workaround, download HP Easy Start from 123.hp.com/setup.
Open HP Easy Start, follow the prompts, and then select Full Software and Drivers as the software solution.
The printer is ready to use after setup is complete.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
HP Recommended
Hi @KC425,
Welcome to the HP Support Community.
I'd like to help!
After signing in to your HP Smart account, an Open HP Smart prompt displays in the web browser or the sign-in fails. Enable the prompt to open the HP Smart app, or use HP Easy Start as a workaround.
Open the HP Smart app, and then sign in to your HP Smart account again.
If a prompt does not display and the sign-in issue persists, continue with these steps.
If an Open HP Smart prompt displays, enable Always allow to prevent future prompts, and then click Open or Open HP Smart.
NOTE:
Selecting Cancel causes the sign-in to fail.
As a workaround, download HP Easy Start from 123.hp.com/setup.
Open HP Easy Start, follow the prompts, and then select Full Software and Drivers as the software solution.
The printer is ready to use after setup is complete.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
