Wrong Country

[drs008]

I put my country as Canada but I can't add a Canada shipping address for my instant ink trial and I am very confused. I used a friends US address as that's all it would let me do. I don't want my ink to go to the USA i need it in Canada. My other friend referred me and I feel like I made a mistake signing up for instant ink. what do I do?

[Sneha_01]

Hi @drs008,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a problem with the regional settings or address input fields on the website you are using for the instant ink trial. Here's what you can do to resolve this issue:

Check the Country Settings: Make sure that your account settings correctly reflect that you are in Canada. Sometimes websites default to another country based on where you are accessing the website or based on a previous selection.

I will need a few additional details to help you with this.

I request you to share all the details in a private message. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support