Wrong language

[Nowoni]

I got new printer, now attached to my account.  But when I go to my account pages, a number of them are in French rather than in English, which is the language I have indicated in my profile.  Why am I being served up pages in the wrong language.  HP don't seem to want to help.

I am using OS Sequoia 15.5 on a mac.

[Kuroi_Kenshi]

Hi @Nowoni,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding language settings on HP account pages!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check Browser Settings

• Language Settings: Ensure that your browser's language settings are set to English. Sometimes, the language settings in the browser can override website language preferences.
• Clear Cache and Cookies: Clear your browser's cache and cookies, as stored data can sometimes cause language setting conflicts.

2. Verify HP Account Settings

• Language Preference: Double-check the language preference set in your HP account settings to ensure it is set to English.
• Re-login: Log out of your HP account and then log back in to reset the language settings.

3. Check Regional Settings on Your Mac

• Go to System Preferences > Language & Region to confirm that your Mac's region is set to a location where English is the primary language.

4. Use a Different Browser or Device

• Try accessing your HP account using a different web browser or device to determine if the issue is specific to the browser or device you are currently using.

5. HP Support Resources

• While you've already contacted HP support, consider utilizing other support resources like the HP Support Forum or reaching out via social media to expedite assistance.

6. VPN and Proxy Settings

• If you are using a VPN or proxy service, it might be routing your connection through a French-speaking region. Disable any VPN or proxy services to see if it resolves the issue.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Nowoni]

1, 2 & 3 already done.  4 - why should I have to use a different browser?  5 - even though it is a brand new printer, HP are saying I have to pay for support.  6 - no VPN is being used.

So my problem is not solved.

[Kuroi_Kenshi]

Hi @Nowoni,

Thank you so much for confirming all that. I completely understand your frustration, especially since you’ve already done the usual checks. 

Here’s what I’d recommend next:

Try opening the HP account page in a private/incognito window (e.g., Safari Private Window or Chrome Incognito). This skips stored cookies that might force the wrong language.

Check the URL when you’re logged into your HP account, sometimes the language is controlled by a country code in the web address.
For example:

If you see www.hp.com/fr-fr/ or www.hp.com/fr/ try changing it manually to www.hp.com/en-us/ (or your preferred English region).

Bookmark the correct version once you switch.

We’ll get this sorted. Thank you again for your patience! 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Nowoni]

I have rejected all cookies, as I always do.

This is the url https://portal.hpsmart.com/gb/en/print_plans?t1=75669b37-3af2-45e0-8f59-e09f1ad371e4

As you can see it is GB English.  But the page is nonetheless all in french.

[Kuroi_Kenshi]

Hi @Nowoni,

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[Nowoni]

In other words, you give up.  And in addition, you have shown a complete lack of understanding of the problem.  

It is not the device, it is the HP account pages that are the problem - look at your previous reply when you told me to check the URL to see what the regional settings are - then look at my reply.  

IT IS NOT THE DEVICE THAT IS THE PROBLEM!!!!!!

 But clearly you can't be bothered to actually do anything about it because it's too complicated for you, so you resort to what is basically a "**bleep** off and leave me alone" message.

Thanks for wasting my time.  

Last time I buy an HP product, and definitely the last time I bother trying to get help from you.

[Kuroi_Kenshi]

Hi @Nowoni,

I completely understand how frustrating this has been for you, and I truly appreciate all the time and effort you’ve already spent trying to resolve this.

At this point, providing more advanced steps here might risk causing unwanted changes or conflicts that could affect your device or account settings further, and we definitely don’t want to risk bricking your device or making things more complicated for you.

Because of this, I strongly recommend visiting your nearest authorized HP Service Center, which can securely access your account details and safely reset or correct any back-end settings.

This will ensure your issue is resolved without delays and with the right tools at hand.

Thank you again for your patience and understanding. We’re still here if you need help finding a service center or if there’s anything else I can do to support you, just let me know.

Best regards,