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‎11-07-2023 05:23 AM - last edited on ‎11-07-2023 10:11 AM by Retired

HP Recommended
Product: HP DeskJet 4155e All-in-One Printer

I have the ink subscription and I was sent replacement cartridges for when I run out of Ink and while the color ink was the same size as the ones in my printer the blank ink was not, it's 67/305, which is too big for my printer while the ink I have and need is the one that says replace with 67,67XL, or 67XXL the number on the bottom left of the big one is 3JB27A and the one I have that needs to be replaced is 3YM38A, can u guys do something about this? I need ink for my printer

1 person had the same question
1 REPLY 1

‎11-08-2023 10:45 AM

HP Recommended

Hi @Ruffbo,

 

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with the instant ink charge for your Printer.

The support here is limited and this issue might require one-on-one interaction to get the right ink delivered.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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