You cancelled my Insta print 6020e printer but it is new maybe that is the reason I had a hp5055

[Ray2425]

HP envy 6020e printer. reason may be due to me getting new 6020e 

[Raj_05]

Hi @Ray2425,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems there might have been some confusion with your HP Instant Ink subscription due to replacing your old HP 5055 printer with the new HP Envy 6020e printer. When you switch printers, your Instant Ink subscription needs to be updated to associate the subscription with the new printer.

Here’s how you can resolve this issue:

Check Your HP Instant Ink Account

• Log in to your HP Instant Ink account.
• Verify if your new HP Envy 6020e is listed as the active printer under your subscription.

Add the New Printer

• If the HP Envy 6020e is not listed, you’ll need to add it.
• Follow the steps to enroll your new printer into your Instant Ink subscription.
• If you have any leftover subscription balance from the HP 5055, HP might transfer it to the new printer.

Remove the Old Printer

• Ensure the HP 5055 is removed from your Instant Ink account to avoid confusion or charges for a printer you no longer use.

Note:

Your subscription might have been canceled because the new printer wasn't enrolled in time. Once the new printer is successfully added to the Instant Ink account, the subscription should resume for it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support