annoying Connection Problem message on my HP printer

[SuzanneJ1]

why do i keep getting 'Connection problem' on my printer screen when i have been connected always...Printing wont take place until i say ok but the screen is still there before every print request...annnnnoyyying!

[Raj_05]

Hi @SuzanneJ1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Experiencing a persistent "Connection problem" message on your HP OfficeJet Pro 8035e All-In-One Printer can be frustrating, especially if you're sure that your printer has been consistently connected. Here are several steps you can take to troubleshoot and resolve this issue.

• Check Network Connection: Ensure that your printer is still connected to the network. Verify that the Wi-Fi network you're connected to is stable and functioning properly. Sometimes, even a brief interruption in the network connection can trigger this error message.
• Restart Printer: Try restarting your printer. Turn it off, wait for a minute, and then turn it back on. This simple step can often resolve temporary connectivity issues.
• Restart Router: If restarting the printer doesn't resolve the issue, try restarting your router. Sometimes, network issues can stem from the router, so resetting it can help establish a stable connection.
• Update Printer Firmware: Ensure that your printer's firmware is up to date. HP often releases firmware updates to address bugs and improve device performance, including connectivity issues.
• Check Printer Settings: Make sure that your printer settings are configured correctly, particularly the network settings. Ensure that the printer is connected to the correct Wi-Fi network and that the network settings match those of your router.
• Reconnect Printer to Wi-Fi: If the printer has previously been connected to the Wi-Fi network but is now experiencing connectivity issues, try reconnecting it to the network. You may need to re-enter the Wi-Fi password or perform a network setup process.
• Reset Printer Network Settings: As a last resort, you can reset the printer's network settings to default and set up the Wi-Fi connection again from scratch. Refer to the printer's manual or HP website for instructions on how to perform a network reset.

By following these steps, you should be able to troubleshoot and resolve the "Connection problem" message on your HP OfficeJet Pro 8035e All-In-One Printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[SuzanneJ1]

i do not accept this as a solution because frankly it is still happening and extremely annoying.

[Raj_05]

Hi @SuzanneJ1,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support