bad cartridge level idification

[mchen]

my printer is not printing color, last time i install color cartridge was on 2016

the printer and the app still showing high level of ink in the cartridge.

every time I try to print color it automatically print in grayscale no matter what I'm doing it wont change.

I feel I've been paying every month for the last 4 years and the whole thing is a scam.

[Kumar0307]

Hi @mchen

Welcome to the HP Support Community. I understand you are not able to print in color. I'd be happy to assist you.

I understand you are paying for the Instant Ink service. However, that has nothing to do with this issue.

Let us try these steps to resolve this issue:

Try making a standalone copy in color check if that works. By this, we can conclude if this is a hardware or a driver issue.

Also, perform steps 10 and 8 from this document.

If the printer is able to make a copy and print the test page in color, it means the printer hardware is working fine and we will have to look into the printer driver.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!