biled monthly AND yearly subscription

[larrykay1]

I switched from a monthly plan to a yearly plan for instant ink, and i got billed for both. How to get monthly billing credited

[Kuroi_Kenshi]

Hi @larrykay1,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you switched from a monthly Instant Ink plan to a yearly plan and were billed for both. Let’s go through a few steps to check what happened and how the monthly charge is usually credited.

Understand why both charges can appear
When switching plans, HP often charges the new yearly plan immediately while the monthly plan finishes its current billing cycle.
This can briefly look like double billing, even though the systems reconcile it afterward.

Check whether the monthly charge is pending or posted
Log in to your bank or card account and see if the monthly charge is pending.
Pending charges are temporary and often drop off automatically within a few business days.

Review your Instant Ink billing history
Sign in to your HP account and open Instant Ink → Billing → Payment history.
This shows whether the monthly plan was marked as canceled and whether a credit is already scheduled.

Confirm the exact date the plan was changed
Credits are calculated based on the unused portion of the monthly plan.
If the change was made mid-cycle, the system typically issues a prorated credit, not a full refund.

Allow time for automatic credit processing
Instant Ink credits are not always instant.
They commonly appear within one full billing cycle as a refund or account credit.

Check how the credit is applied
Credits may be returned to your original payment method or applied as an account balance toward future charges.
Both are normal and count as valid credits.

Verify there is only one active plan
In your Instant Ink account, confirm that only the yearly plan is listed as active.
If the monthly plan still appears active, the change did not complete correctly.

Restart and resync the printer (important)
Turn the printer off, unplug it for 60 seconds, then turn it back on.
This ensures the printer syncs with the updated Instant Ink plan and avoids further billing confusion.

I hope this helps.

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