can i enroll in an HP new printer and ink plan , and close my old HP instant ink account?

[Mike77sunset]

This question is actually off-topic relative to the information.  I have a current HP instant Ink Account, with 300 pages per month option, plus 850 roll-over pages. IF i remove my current printer ( i own it, an HP Deskjet 2652..and it jams, misprints, etc.. )...can i order a new printer on the "all-in one plan" and just add it to my current account? or...do i have to completely close my current account, and open a brand new account with the free printer all in one option?  I have been on my current plan for 6 years, and i love it...but hate the printer. Anything close would help for an answer. THanks,..Newby.

[Nal_NR]

Hi @Mike77sunset,

Welcome to the HP Support Community. 

I'd be glad to help you! 

You may refer to this document Instant Ink Account management

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Mike77sunset · Accepted solution]

Elohi...Thank You!.. i think i understand now clearly, and perhaps i should have re-phrased my question, maybe something like this:  "With HP Instant Ink's  new plan where we receive a new printer (choice of 3 models ), if i sign up for a new plan and have a new printer sent to my door, I'm sure i will likely loose all my 850 roll-over pages and start fresh under the new printer plans when i re-enroll, and close my old Hp Instant Ink account and delete my old printer"? Did i interpret that correctly? Your suggestion was informative and obvious to me, as i should have checked the information posted. However, thank you for the link, and your prompt answer. I have always been treated with excellence by Hp and operatives like yourself, always friendly and helpful. Thanks Again!  Mike.

[Nal_NR]

Hi @Mike77sunset,

Apologies. We have made it easy to transfer your HP Instant Ink plan to a new HP printer.

Follow these steps to keep your account history, rollover pages, and free trial months:

1. Make sure the new printer is HP Instant Ink compatible. If you plan to purchase one, look for the HP Instant Ink logo on the box. For warranty replacements, you will automatically be sent a compatible printer.
2. Do not cancel your current Instant Ink plan.
3. Once you have the new printer, log in to your account at hpinstantink.com and click Enroll/Replace Printer.
4. Then follow the steps to complete enrollment of your new printer.

Important information about cartridges:

• A new set of Instant Ink cartridges will either be included with your printer or you will receive a shipment within 10 business days of replacing the printer.
• If compatible, you can also install any unused Instant Ink cartridges you may have on hand. If not compatible, please send any unused cartridges back in the included recycle bag.
• Any used cartridges you may have will not work in the new printer, so please send them back for recycling.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
 

Keep me posted for further assistance