can't get into instant ink. {"error":{"message":"issue with fetching user tokens","code":401}}

[Bill_716]

can't get into my instant ink account at HP, always get this error.  

{"error":{"message":"issue with fetching user tokens","code":401}}

[sandytechy20 · Accepted solution]

@Bill_716 

Welcome to the HP support community.

Could you elaborate on the issue for better understanding?

[Bill_716]

i try to sign into my instant Ink account and it take my  user name and password just fine, then it starts searching , I guess, and then gives me the error code: {"error" ;{"message" :" issue with fetching user tokens","code" :401}} 

I am stumped, can't find anyway to get into my account. any help will be appreated.

[sandytechy20]

@Bill_716 

Which browser are you using to log in to the instant ink account?

Did you try to log in from a different browser and check if that works fine?