cancel one printer

[Sam171]

I have two printers that I have registered with the HP INK program. One I use often, and the other has not worked for many months. I just discovered I have been charged for both printers, even though HP is aware of this, because it says the printer is not connected to the internet. My husband has retired and has not needed a printer for a long time. How do I cancel that subscription and get a refund? Thank you.

[Max3Aj]

@Sam171, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
When the printers are subscribed to the instant ink services, it will charged even if you do not use the printer.  Think of it like Netflix. You can watch all the shows and movies while you’re paying for it, and even if you do not watch you will be charged. 

To cancel:

1. Sign into your account:
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

Please Note: 

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service. 

You may refer to this document - Cancel your account | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[SonyCat]

Yes, thank you I did exactly this. Thank you for your help!