cannot use printer after cancellation of HP Instant INK

[ellieanne]

I cancelled the HP instant ink process and received an email informing me that I was cancelled. I bought new cartridges for my printer but my printer will not work.  Why would this be a problem I owe them no money I paid in full everything and billing as been finalized.  I just want to go back to use my printer but without paying monthly for HP instant Ink.

[sandytechy20]

@ellieanne

Welcome to the HP support community.

Are you getting any error messages?

Could you elaborate on the issue for better understanding?

[ellieanne]

when I attempt to print I get the message to connect to instant ink, but that instant ink is cancelled I have removed my printer from the account, returned the cartridges,  but I am still getting the message to connect, I have new cartridges....so I am baffled....

[ellieanne]

when i try to print I get a message saying I must connect to HP Instant INK........that is all I can't get the message to go away.

I just close the message....no connection to HP instant ink..my printer has been removed and instant ink has sent me a 

message saying I am cancelled and nothing on the account is linked to me anymore... thanks for your question

[sandytechy20 · Accepted solution]

@ellieanne 

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

Cheers.

[ellieanne]

Thank you for the support, my problem has been resolved. I appreciate the help.

[sandytechy20]

@ellieanne 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.