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‎04-09-2020 10:29 AM

HP Recommended
Operating System: macOS 10.13 High Sierra

Bonjour

J'ai remplacé ma cartouche noire par celle qui m' a été envoyée. L'imprimante la refuse en marquant "retirer et réinstaller la cartouche"

Je l'ai fait, puis j'ai tout éteint et tout nettoyé comme indiqué sur le site. Le problème persiste. Si je remets mon ancienne cartouche vide ça marche. Le problème c'est que instant ink ne m'envoie pas de nouvelle cartouche noire tant que celle envoyée n'est pas vide...donc je paye pour rien. Que faire?

 

1 REPLY 1

‎04-12-2020 03:45 AM

HP Recommended

Hi @AR6681

 

Welcome to the HP Support Community.

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

 

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

 

Have a great day!

Asmita
I am an HP Employee

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