cartridge cannot be used until printer is enrolled in instant ink

[aleckg]

Error :"cartridge cannot be used until printer is enrolled in instant ink"  -- can only get this error massage -- wont let me restart to get to settings menu. Genuine HP cartridges in with good expiration dates. 

[Elohi_NR]

Hi @aleckg,

Welcome to the HP Support Community. 

I'd like to help!

Have you enrolled in the instant ink services?

Have you checked if the printer is online and connected to the internet?

Please try connecting the printer to the network.

You will need to either enroll in Instant Ink or buy regular HP cartridges to resume printing.
If you see this message when you ARE enrolled, then there may be a problem with the cartridge or with the printer enrollment. 
Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  
If you are able to log in, then you do have an account. 
Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using. 

If you are not enrolled in the instant ink program, And here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Thanks
Elohi_NR

I am an HP Employee