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‎12-10-2023 04:44 AM

HP Recommended
Product: HP OfficeJet 3835 All-in-One Printer
Operating System: Microsoft Windows 11

for weeks my printer keeps stating at least on of the cartridges has a problem. so i have followed guidelines, ie uninstalling cartridges etc. ive returned any old inks and still not had new ones sent and still have this issue, been on whatsapp helpline but getting no where

1 REPLY 1

‎12-12-2023 07:26 AM

HP Recommended

Hi @siggy444,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I understand that you are facing issues with cartridge errors.

 

Follow these steps to fix Incompatible Cartridges and other cartridge errors for printers enrolled in Instant Ink.

  • Reset the printer
  • Reset the printer to recover from printer errors or failures.
  • If your printer has a rechargeable battery, remove it.
  • Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
  • Unplug the power cord from the power source.
  • Wait 60 seconds.
  • Connect the power cord directly to a wall outlet and the printer.
  • Turn on the printer to complete the reset.

Update Firmware

HP regularly releases new printer firmware versions with product enhancements or issue fixes.

To see how to update your printer, go to Update the firmware on an HP printer.

 

You may also refer to this document for further assistance.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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