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09-13-2022 07:07 AM
I have the cartridge cannot communicate with printer. I've tried the troubleshooting steps with the virtual agent and no change at all. i've changed to a new cartridge and no change in error status. I have an HP Envy 7155. Any help would be greatly appreciated.
09-20-2022 01:07 PM
The troubleshooting steps in the document here may help resolve the cartridge error on your HP Envy 7155 printer. I would suggest cleaning the electrical contacts in the printer as well as on the cartridges as shown in step 3.
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