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‎09-13-2022 07:07 AM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I have the cartridge cannot communicate with printer.  I've tried the troubleshooting steps with the virtual agent and no change at all.  i've changed to a new cartridge and no change in error status.  I have an HP Envy 7155.  Any help would be greatly appreciated.

4 people had the same question
1 REPLY 1

‎09-20-2022 01:07 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the cartridge error on your HP Envy 7155 printer.  I would suggest cleaning the electrical contacts in the printer as well as on the cartridges as shown in step 3.


Bob Headrick,  HP Expert

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