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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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cartridge problem

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hp officejet 5740
Microsoft Windows 10 (64-bit)

My printer has started printing in poor colours.The Print Quality Diagnostic  shows the colour block for Magenta as white which suggests that the cartridge is at  the end of its life. The diagnostics also show  that the cartridge still contains coloured ink which means that the system will not replace the cartridge which it should do under my monthly plan. Catch 22 22? Do I just cancel and go back to the old system of purchase?

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@jimbo6531, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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