cartridge problems

[Ian241]

Hi, my printer HP Envy Photo 6234 has a problem with the cartridges. I have ejected them and reinstalled a few times but this hasn't rectified the problem. On the screen it says - the indicated cartridges are not communicating properly with the printer. If this problem persists replace the cartridges.

Can you help please?

many thanks,

Ian 

[Irwin6]

Hi @Ian241,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Ian241]

Hi Irwin6,

Many thanks for your help but this hasn't worked. There is still a fault with the black cartridge....

[Irwin6]

Hi @Ian241,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited as you have performed all the possible troubleshooting to fix it and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support