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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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cartridges error message

HP Recommended
HP ENVY 4500 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

i'm having an ongoing issue with ink cartridge Error message on printer/instant ink.


the printer is telling me "ERROR - Black cartridge must be replaced" but when i go onto my HP instant  ink it is telling me the Black cartridge is fine but the colour cartridge is showing an error message "ERROR - ink cartridge is not installed or there is an issue with the installed cartridge", this is a total conflicting of information. 


I have removed both cartridge, inspected, tested, cleaned the head and they also both still have ink. 

I have uninstalled/reinstalled the printer drivers on my HP computer.

I have used the HP Printer Doctor and it has come back with a DEVICE STATUS FAILURE error with cartridges



So, i'm at a loss at what to do. I feel I need new ink sent out by instant ink but they will not do this until the issue with the colour cartridge is resolved. 

HP Support Agent
HP Support Agent
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HP Recommended

@skafeet, Welcome to the HP Support Community!


Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge


As the issue is related to Instant ink cartridges, I need more information to help you out.


Since the instant ink account details are confidential, please send me the required information via private message.


I am sending you a private message with the information required.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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